Lenovo Australia’s Personal Computing Group needed to improve a manual spreadsheet driven process for validating claims on large transaction volumes. Errors and delays greatly impacted business partner satisfaction as claims values totalled to large sums of money.
Through close collaboration, M3 Solutions and Lenovo Australia developed a claims validation system to automatically validate claims and to provide visibility to the business partners involved of the status of the claims.
Lenovo staff and its business partners today can use the large amount of time historically spent examining claims disputes on more productive sales generating tasks.
Contact us to see how M3 Solutions can help you improve staff productivity and deliver a better customer experience.