Acer Australia wanted to provide a better customer experience for its business partners and improve internal staff productivity.
Manual processes, data from disparate systems, and a siloed approach to price list production meant that its customer experience around price list deliverables were inconsistent. In addition, backing up each other was challenging due to individualised processes.
Through close collaboration, M3 Solutions and Acer Australia developed a price list system to standardize price list formats across all categories. Internal and external customers can now self-serve on their specific price list needs, which improved productivity for all those involved.
Further, by obtaining worldwide master data as the product information source, this eliminated errors which resulted from transferring information through a spreadsheet driven process.
Contact us to see how M3 Solutions can help you improve staff productivity and deliver a better customer experience.