Ricoh Australia wanted to provide a better customer experience for its end users and business partners.
Manual processes in combination with disparate systems meant that turnaround times for pricing requests took a long time. Requests would take even longer if quotes were requested for products and services from different departments.
Through close collaboration and an iterative build process, M3 Solutions and Ricoh Australia developed a sales quoting automation system (aka Configure Price Quote or CPQ) to eventually link all required internal systems, automate many manual processes and ultimately enable Ricoh’s customers to self-serve their pricing requests and even be able to place an order.
Now easier to do business with, Ricoh Australia have increased the number of quotes it was able to provide its customers, improve their sales staff productivity and ultimately increase sales.
Contact us to see how M3 Solutions can develop a custom software solution to help you improve sales productivity and deliver a better customer experience.